Marketing and sales management
Sales Management refers to the process of developing a marketing team, leading a marketing team, coordinating sales activities, and implementing sales techniques
Customer relationship management
Customer relationship management (CRM) refers to the principles, practices, and guidelines that an organization follows when interacting with its customers.
Warehouse and logistics management
Warehouse logistics is an integral part of any supply chain. When products are not moving from one location to another, they are stored in warehouses.
Treasury and financial management
The TFM is the Department of the Treasury’s (Treasury’s) official publication of policies, procedures, and instructions concerning financial management in the federal government. It is intended to promote the government’s financial integrity and operational efficiency.
Production management
Production Management refers to the application of management principles to the production function in a factory. In other words, production management involves application of planning, organizing, directing and controlling the production process.
Human resources management
Human resource management (HRM) is the practice of recruiting, hiring, deploying and managing an organization's employees. HRM is often referred to simply as human resources (HR).
Features
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Help Desk & Ticketing
Resolve issues faster and exceed expectations with integrated help desk tools.
Keep track of customer requests in one unified help desk so your team can stay organized, manage tickets, easily prioritize work, and find solutions for customers faster.
Knowledge Base
Build a powerful knowledge base of information so customers can get answers faster.
Make it easy for customers to find the information they need so your team can spend less time answering common questions, and more time helping customers succeed.
Live Chat
Add chat to your website today to start connecting with new leads and building better relationships with your customers.
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Customer Portal
Customers crave information about the status of their service experience and want opportunities to solve problems on their own.
Connected to your shared inbox, your customer portal keeps ticket conversations going between customers and reps, offers access to your company’s knowledge base, and can be customized to create an optimal customer experience.
VoIP Calling
Call prospects through VoIP from inside HubSpot. Calls can be recorded and auto-logged on the contact record for future reference.
Call your customers and prospects directly from the HubSpot platform with HubSpot's VoIP software. Get crystal-clear call quality and take advantage of features like call logging and analytics.
Recorded calls are automatically logged on contact records in the HubSpot CRM, so your team will always have the context they need to provide the best experience for your customers.
Automated Customer Service
Service automation eliminates unnecessary manual processes so you can focus on solving customer problems.
As you grow, personalized and timely resolution to customer problems start to diminish, and service interactions happen in a silo.
Built on a foundation of unified customer data, Service Hub offers automation that humanizes your team instead of digitizing them. Empower customer service agents to craft scalable, personalized experiences and provide unprecedented visibility across all your internal teams.